Why has my tariff changed?

[Omaranwar1989]

I have just started a 250gb data sim only plan with o2 included in my virgin media broadband package. 

I ordered the samsung watch 4 4g today, and my tariff has now changed to the 1gb data one that comes with the watch? I did not know it would replace my current tariff. I am not keen on going from 250gb data sim only to a 1gb esim on a watch. 

Not sure what to do now other than cancel the watch order, woudl I be able to stay on my 250gb plan? Is there not a way to keep my sim only plan and get the watch without the LTE option? 

[MI5 · Accepted solution]

@Omaranwar1989 

Sounds like you upgraded rather than taking an additional tariff.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[pgn]

You need to contact O2 CS on 202 or via Social Media at any of the 3 links below this post, @Omaranwar1989 - nobody here on the forum has access to your account to see where the confusion lies.  You may also choose to cancel at that time, if you wish. You can also call them on 0800 081 0255. Good luck!