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Why am i getting charged more than i normally should be getting charged

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Sean097
Level 1: Joiner
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on ‎20-10-2021 08:25 - last edited on ‎20-10-2021 09:02 by Moderator

on ‎20-10-2021 08:25 - last edited on ‎20-10-2021 09:02 by Moderator

I should only be getting charged 12.50 for airtime bill and 21.50 for the device plan and yet im getting charged 54.99 airtime as well as 21.50 for device plan, This is ****** and no1 can explain to me why im getting charged so much last 3 months

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MI5
Level 94: Supreme
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on ‎20-10-2021 08:33

on ‎20-10-2021 08:33

@Sean097 

Your bill is explained in your MyO2 https://mymobile.o2.co.uk/

or call customer services Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144166 Posts
  • 634 Topics
  • 27624 Solutions
Registered:

on ‎20-10-2021 08:33

on ‎20-10-2021 08:33

@Sean097 

Your bill is explained in your MyO2 https://mymobile.o2.co.uk/

or call customer services Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TallTrees
Level 49: Rootin' Tootin' 
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on ‎20-10-2021 09:05

on ‎20-10-2021 09:05

Hi there @Sean097 

Could there be a 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 



HAPPINESS IS BEE SHAPED

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