Where is 02 support?!!!

[Chrish2]

Wow it is almost impossible to reach any customer support. There are never any agents available online and when I call 202 it only takes me halfway through before just saying ‘bye’ and disconnecting me. There is literally nobody to talk to!! There isn’t even an email contact to right to. TERRIBLE.

[MI5 · Accepted solution]

@Chrish2 

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Chrish2]

No that’s nonsense. The only way you can get to talk to anybody is to go through to sales.

[MI5]

As I said, "say upgrade" @Chrish2 

[Chrish2]

WHY IS IT SO HARD TO TALK TO SOMEBODY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WHY ISN'T THERE ANY EASY WAY TO TALK TO SOMEBODY

WHY IS THIS WEBSITE SO SRTUPID TO NAVIGATE

THIS SERVICE IS F@C@ING TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!

[MI5]

All ways we know already posted @Chrish2 

Wht is the problem you need help with?

[LostatseA]

Always get cut off on the phone. I think they do it on purpose as there is no reason interest in resolving problems. 

[MI5]

@LostatseA 

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you 

Thanks