Where has the Wifi calling setting moved to on the My O2 account Webpage

[Ticking_fox]

Hi,

Hoping someone can help me here please.

The subject pretty much says it all, I already have wi-fi calling on my contract sim but can no longer find the option for enabling / disabling on the My O2 account web page.

It used to look like this:

 

But now looks like this and for the life of me I can't find the setting option:

Many thanks

[jonsie]

Once wifi calling is enabled on your account then you can activate it in the My O2 app

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[MI5 · Accepted solution]

@Ticking_fox 

If you're on the new 360 system, wifi calling is enabled by default and you don't have any option in your MyO2 to control it.

[Ticking_fox]

Awesome  - many thanks.

By any chance do you know if new sim-only contracts taken out will be on the new 360 system by default from now?

[Enlli]

@Ticking_fox That is something we would all like to know. We get met with vagueness.

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402#M39424

[MI5]

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@Ticking_fox wrote:

Awesome  - many thanks.

By any chance do you know if new sim-only contracts taken out will be on the new 360 system by default from now?

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We would expect all new accounts to start immediately on 360 but it's anyone's guess with O2.

[Enlli]

Appears many ex Virgin are coming across on the old system.

[MI5]

Indeed, which you would expect to be the ideal time to get them on the new system, but hey ho!