Where has my Data gone?

[Data5]

I bought 12gb of extra data - better value.
I've only used 1gb (I'm not a heavy user).
Now MyO2 says I have run out.
My 'dashboard' says I still have 11gb.
What is going on please?

[O2Karl]

Hi @Data5 

We can not access individual accounts within the community so we can't take a look at the account and find out what is going on.

I would recommend contacting O2 on 202 if a Pay Monthly Customer or 4445 if on Pay & Go.

Double-check your cellular connection is switched on before calling and give your handset a restart as this can sometimes fix data issues.

If this does not work a customer service adviser can look into this for you by calling the above numbers. 

[jonsie]

The message is pertaining to your original data and is automatically triggered once used @Data5