What if scammers are O2 employees?

[Danni8]

Someone from O2 sent me an upgrade without my consent! Someone from O2 said they will collect it from me and I got suspicious. They asked me to post to their address when I said I’m not home. 
Mossi singh
35 Rugby Street
WOLVERHAMPTON
WV1 4PG
I spent hours on the phone to 202 trying to report it, but no one is interested!!! Very disgusted! 

[MI5 · Accepted solution]

@Danni8 

It's a well known scam and is certainly not O2 employees.

All networks are getting this.

You should report it to O2 and it will be escalated to their fraud dept.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[madasaf1sh]

@Danni8 

Have you also reported to the action fraud - https://actionfraud.police.uk 

[Danni8]

Thank you for your reply. It really hard not to believe it’s O2employees. Who else can order and dispatch an &1530 phone to my bill??? I have tried to report this fraud to 202 (O2 Customer service) but no one is interested! After all those waiting and hoping to resolve this are time wasted! Even if it’s not O2, this ‘bystanders’ behaviour cannot be a company that’s trustworthy! Any solutions welcome. 

[MI5]

@Danni8 

If someone gains access to your account, it's easily done.

I assume you have changed your password and memorable word etc.....?