Website won't show upgrade options

[KirstyAdds]

Hi, I want to upgrade my phone. My O2 tells me I am eligible for upgrade but when I try to see what upgrade options I have, it says I have no numbers or accounts to upgrade. I would appreciate some advice as my current phone is faulty and I need a new on sooner rather than later. Thanks

[Cleoriff]

@KirstyAdds 

My O2 is playing up a lot recently. You may be able to see the options later. Or you could delete and reinstall the app.

If nothing updates by tomorrow, give customer services a call. All numbers in this guide

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