Voice mail on itemised bill

[Lucky]

Why does it say voice mail on my itemised a it time  bill instead of the number dialled

[Bambino]

@Lucky Best to speak to customer service. 8-8.30 am is the best time to call. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

[Cleoriff · Accepted solution]

Hi @Lucky 

It's just how the system works.

If you dial Voicemail 901, then that IS the number you are phoning to pick up messages left.

Had you dialled the person direct, using their actual phone number and bypassing voicemail, then the number dialled would show.

Hope that helps and welcome to the forum