Virgin to O2

[#1]

I used to be an O2 customer but then switched to Virgin. Last year I was automatically moved back to O2 (along with my 2 kids phones) but I can’t see any of our accounts on my original O2 account when I log in. I’ve tried to create a new account but it won’t allow it because my email is the same. I was not sent any information when the switch happened regarding a new account/password etc so I have no way of looking at my 3 phone bills. Please help!!!!???

[gmarkj]

Hi @ 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Oxonian]

@ 

Have you tried setting up a new e-mail address and then using it to create a MyO2 account for one of your numbers ?