VAT invoices

MEB56 · ‎03-12-2023

I need VAT invoices please. I have recently upgraded my phone and it appears that I no longer have access to a vat invoice. Please can you help?

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Thank you

Michael Buckland

MI5 · ‎03-12-2023

@MEB56

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎03-12-2023

Just to let you see how O2, in the move to the new back-end 360 system, in flight since the start of the year, are communicating this:

Links to O2 Social Media Team here

MI5 · ‎03-12-2023

So, contact O2 then?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎03-12-2023

Yip.

For ref, about 48hrs for a response to a query on Social Media (first response came back at 8:02am Sunday morning 😖), and another 2 days of back and forth to get to an (possibly not the!) answer. Probably quicker than 202, given the stalling, the pauses, the unintentional call hang-ups, the "wait 24hrs" responses, etc. Virtual Assistant not much better, so... 🤷

Links to O2 Social Media Team here

MI5 · ‎03-12-2023

Crystal

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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