VAT Invoice

[BatDan]

For years, you go to My O2, Accounts and Billing, ViewBill, then download your VAT invoice.

Now it seems with the My O2upgrade, all you get is a fancy bill but not a VAT invoice.

as one of the many whose company pays for his phone, I need to submit a VAT invoice. O2 seems clueless as to how to resolve this.

any advice?

[gmarkj]

o2 are changing (upgrading?) some of their systems, so it might be the flag to put VAT on your bill has fallen off @BatDan 

Contact customer services and ask them to add it back on - but you may need to do this each month.

202, or 0344 809 0202, or 0800 032 1402

Alternatively contact them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

If that doesn't work then come back here and we might be able to suggest other steps...

[BatDan]

hi and thank your for the response. They took away the flag and they do not know how to put it back for consumer customers. Support has no option. 

[BatDan]

oh and I have used FB and Twitter. Same result. 

[gmarkj]

As you have got nowhere with the traditional customer services, I'll bring in the big guns and ask the community advisors if they can help @BatDan 

Can you work some magic please @O2Lisa ?

[BatDan]

Thank you @gmark and hello @O2Lisa!

[O2Lisa]

Morning all, thanks for the tag @gmarkj 😊

@BatDanI’ll message you privately and look in to this for you. 

[MattKing]

 I am in a similar situation. I am a PAYG customer with a rolling plan. I need to be able to download PDF invoices / receipts so that I can make them available to HMRC as part of my self assessment. 

I can see transactions inside of my purchase history for my tariff. But there’s no option to download anything. 

can you help please? 🙏🏻

[MattKing]

Can you help me @O2Lisa? please see my previous post. Thanks!

[BatDan]

According to O2, they do not know how to recover from their upgrade the ability to provide a VAT invoice for September and October. They tried to create one to post to me, but even this has had issues. @O2Lisa @MattKing