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Jodle
Level 1: Joiner
  • 1 Posts
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Registered:
Why is it since this app updated I can see everything on the app except all the calls, texts and data I have left?
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Glory1
Level 43: Bright Spark
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Registered:

Hi @Jodle 

 

Try uninstalling and reinstalling the app. If that doesn't work you need to ring O2 customer service who can sort out your account from their end so the app provides all the missing information.

 

The best time to ring is between 8-8:30am to avoid a long wait on hold. Guide: How to find help & contact O2 

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Message 2 of 4
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Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

Hi @Jodle 

 

Try uninstalling and reinstalling the app. If that doesn't work you need to ring O2 customer service who can sort out your account from their end so the app provides all the missing information.

 

The best time to ring is between 8-8:30am to avoid a long wait on hold. Guide: How to find help & contact O2 

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 2 of 4
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EmilieT
Former Staff
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Registered:

Good morning @Jodle, I was wondering how you're getting on with this? Did the suggestions above help?

 

Welcome to the community!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 3 of 4
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EmilieT
  • 5434 Posts
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  • 65 Solutions
Registered:

@Jodle Just a quick update on this one - we were aware of some issues on Android with the allowances displayed in My O2 last week, however it should be all sorted now if you update your app slight_smile

 

Edited to add: In case you're still experiencing any problem, please let us know so we can feed that back to the teams working on My O2!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 4 of 4
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