Upgrading.

[Dan301093]

Hi, it says I have £0 left to pay on existing contract even though the contracts last billing date will be the 16th June 20. Can someone define this in a little more detail please, thank you.

[O2Sean]

Hi @Dan301093 ,

Are you on a refresh contract? Have you paid off your device plan early? If so it might be that your contract was due to finish in June but if you payed off your device early then your contract is essentially finished as you are only obligated to pay the airtime plan while you have an active device plan. 

[gmarkj]

It probably means your current bill has been paid, and not the amount left on the contract.

[MI5]

We can't see account details on here, sorry.

[Dan301093]

Hi mate, I'm not on a refresh plan at the moment but that's what they are trying to offer me now saying that they will pay of the rest of the current contract. I've made no bulk payments to pay anything off, I've only paid my monthly fees I've needed to pay. If I have paid of the device and should only be paying the airtime balance I'm currently still being charged the full amount, thanks

[O2Sean]

Hi @Dan301093 ,

Seems like you have been offered a "Speed to Refresh". It's usually offered to carphone warehouse customers. It means we will buy you out of your carphone contract essentially and let you upgrade to an O2 refresh contract at no extra cost from today.

Alternatively if you do not take this offer then you just continue paying your current contract until it  expires in June or until you upgrade.