Upgrading

[Liam18]

I do not wish to upgrade what do I do from here?

[O2EmmaLouise · Accepted solution]

Hi @Liam18,

That's fine, you don't have to upgrade. If you're on a Refresh contract (two separate direct debits - one for phone and one for airtime) then the phone direct debit stops when you've reached the end of your agreement and finished paying for it.

Are you happy with your current phone? You don't have to change it but it might be worth upgrading to a sim only to save money.

[natalietaylor1]

Hi I've just upgraded my phone , it's actually just arrived , but I was wondering if it was still possible to add another handset to my contract ?

[O2EmmaLouise]

Hi @natalietaylor1,

That's possible but you would need to undergo another credit check for the new handset 

You can arrange this by visiting one of our stores, calling customer services on 202, or by applying for the new additional handset online.

[natalietaylor1]

How do I apply online

[MI5]

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@natalietaylor1 wrote:
How do I apply online

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By using a different email address and make sure you;re not logged in when choosing the phone. 

This is to avoid it going through as a upgrade.