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Upgrading phone

1El
Level 1: Joiner
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on ‎28-03-2020 17:16

on ‎28-03-2020 17:16

Hi
I’m looking to pay off my device plan so that I am able to buy a new phone earlier
But I cannot seem to find anywhere on the app that will let me do this
Please advise
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pgn
Level 77: Grand Master
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‎28-03-2020 17:19 - edited ‎28-03-2020 17:21

‎28-03-2020 17:19 - edited ‎28-03-2020 17:21

Hi @1El, 

 

You need to contact O2 customer services, details in here:

https://www.o2.co.uk/contactus

 

Best time to call is ça 08:30 weekdays. 

 

Good luck, and animated-welcome-image-0033.gif

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
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on ‎28-03-2020 17:20

on ‎28-03-2020 17:20

@1El 

You have to call customer service to pay off device plan or follow the upgrade option in your MyO2 and your payment will be taken at checkout.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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