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Upgrading - now have no service at all!

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Viking_Raider
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on ‎02-09-2021 18:27

on ‎02-09-2021 18:27

Went into the O2 shop in my town - decided to upgrade my phone. When the chap tried to put the sim in the new phone, he broke the sim carrier. He didn't have another of the phones available to he had to reverse the upgrade - so now I find that I don't have any phone service at all! What a bloody joke! They've managed to reverse the upgrade and cancel my current sim, it seems!

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MI5
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on ‎02-09-2021 18:32

on ‎02-09-2021 18:32

Back to the store for a new one then mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Viking_Raider
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on ‎02-09-2021 18:28

on ‎02-09-2021 18:28

Tried phoning them on a friend's mobile - 30 minute wait for an agent!

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MI5
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on ‎02-09-2021 18:29

on ‎02-09-2021 18:29

@Viking_Raider 

I guess he had already transferred your account to a new sim, so you'll need that new sim or go back to the store to reactivate / replace your current sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Viking_Raider
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on ‎02-09-2021 18:31

on ‎02-09-2021 18:31

He destroyed the new sim...

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MI5
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on ‎02-09-2021 18:32

on ‎02-09-2021 18:32

Back to the store for a new one then mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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