Upgraded But Missed A Promo Code

[Dannilad]

Hey all,

I've been daft when ordering my upgrade...I was in such a mess trying to order the upgrade (because I couldn't figure out how to change my billing address, that's another mess!) that I missed entering a promo code on the order.

Now it's okay if I can't I guess, but I wanted to cancel the upgrade and then re order it with the code applied. But can't see anywhere to do it. I assume I just need to call O2 when I can, but is there any way online to do this?

Thanks!

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Dannilad]

Thanks, I don't know why I didn't think of twitter.

Appears that I won't get a response until tomorrow (and that's if I can get a response due to the Queen's Funeral Bank Holiday).

Fingers crossed I'll get it sorted, just wanted to know if there were any other options. Thanks!

[Breanna]

Hi @Dannilad did you get a response back from Twitter?