on 28-04-2020 11:24
Hi
I have been trying to contact you guys numerous times, I want to upgrade my phone asap it wont let me pay the rest of the device plan online of £323 so that i can upgrade online can this be arranged please?
I have been spekaing to numerous people on the uprgades team and customer services and no one will take payment of the device plan so i can upgrade? please advise as this is really annoying as i need to upgrade immeditelty.
on 28-04-2020 12:47
Hi @RyanMaltby
Only O2 can take payment for paying off a device.
It shouldn't stop you upgrading though.
Are you looking for a Refresh contract? https://www.o2.co.uk/custom-plans/refresh
Your only option is to call O2 on any or all of the numbers in this guide. Guide: Coronavirus Community Help and Support Call any number, press any option.
Veritas Numquam Perit
on 28-04-2020 12:50
on 28-04-2020 12:50
When upgrading you should get the option of paying off the device on checkout
Try the IE or Edge browser
Other than that call upgrades