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RyanMaltby
Level 1: Joiner
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Hi

 

I have been trying to contact you guys numerous times, I want to upgrade my phone asap it wont let me pay the rest of the device plan online of £323 so that i can upgrade online can this be arranged please?

 

I have been spekaing to numerous people on the uprgades team and customer services and no one will take payment of the device plan so i can upgrade? please advise as this is really annoying as i need to upgrade immeditelty.

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Cleoriff
Level 94: Supreme
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Hi @RyanMaltby 

 

Only O2 can take payment for paying off a device. 

It shouldn't stop you upgrading though.

Are you looking for a Refresh contract? https://www.o2.co.uk/custom-plans/refresh 

 

Your only option is to call O2 on any or all of the numbers in this guide. Guide: Coronavirus Community Help and Support  Call any number, press any option.

 

Veritas Numquam Perit

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jonsie
Level 94: Supreme
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When upgrading you should get the option of paying off the device on checkout

Try the IE or Edge browser

Other than that call upgrades

Guide: Coronavirus Community Help and Support 

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