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Chelsea2
Level 1: Joiner
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on ‎07-04-2020 18:37

on ‎07-04-2020 18:37

I have just upgraded with 02 and they have paid my contract off as I was with carphone wearhouse however i still have insurance with carphone wearhouse but I now have that with my new phone ? Will I still continue to be charged ?
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MI5
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on ‎07-04-2020 19:44

on ‎07-04-2020 19:44

@Chelsea2 

Call CPW to cancel your insurance asap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
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‎07-04-2020 19:45 - edited ‎07-04-2020 19:46

‎07-04-2020 19:45 - edited ‎07-04-2020 19:46

You will need to cancel your insurance policy with Carphone Warehouse, if you can. 

 

There should be a number on the policy doc that you can call for this. 

 

No point having two policies when you have paid off your older phone, and bought a policy for the new phone from O2. 

 

Good luck, @Chelsea2. 

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