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Upgrade fee

Cathie
Level 1: Joiner
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Why doesn't my upgrade fee go down when I pay a bill or only goes down by a few pounds
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MI5
Level 94: Supreme
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@Cathie 

If on a refresh tariff, your upgrade fee will only reduce by the amount of your device plan.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151720 Posts
  • 649 Topics
  • 28841 Solutions
Registered:

@Cathie 

If on a refresh tariff, your upgrade fee will only reduce by the amount of your device plan.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
409 Views