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Updating profile name on MyO2 app

nlbpeacock
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Good afternoon,

 

I have recently updated my surname upon getting married and whilst it has updated all the details on the O2 website on the MyO2 app under the profile tab it still lists my previous surname.

 

How can I get this changed as they didn't know via live chat?

 

Nicholas

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MI5
Level 94: Supreme
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@nlbpeacock 

You'll need to delete the app, reboot phone, then reinstall app. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
Community Manager
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Hey @nlbpeacock has your name updated on your profile yet? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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nlbpeacock
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I tried the above fix but it didn’t work 😞
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Cleoriff
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@nlbpeacock 

Then give customer services a call and see if they can reset your account Guide: How to find help & contact O2 

Veritas Numquam Perit

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MI5
Level 94: Supreme
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I'm sure it will update itself in time @nlbpeacock although I can't see where it pulls the info from as it isn't linked to the billing details.

I suspect it may have been a manual entry when the account was first setup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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