Hi all
Received my bill text today which was much higher than normal. I thought i'd log into my o2 to find out where i had incurred any addittional charges.
Tariff was the same. There were no extra charges. At the bottow there is a section called 'Things you have bought' and here there was a charge for £18. I wasnt aware id bought anything so i clicked into this.
The screen loaded to show four weekly charges of £4.50 to Net Real Solutions totalling the £18. Again i had absolutely no idea what this is for so i started a chat via o2 app stating the above and what i had found.
They checked this (very slowly) and advised intially this was a gaming app. I advised i had made no purchases using my o2 account for any app. I was then advised this was an adult site and that to stop any further charges i should send a stop message to an e-mail address the advisor provided.
I made it clear i had made no purchase and i expected the charges to stop and those on the bill to be removed. I also added how unhappy i was to contact persons at a company of no name that i had no knowledge of to discuss payment they had taken without permission from my account.
I asked for a contact number for the o2 call centre and called them. Sadly this did not help either the advice was similar and the advisor stated this was probably a scam company and again i should contact them. I advised i wasnt prepared to do so and that i would expect my povider to be able to address such scams or issues. The advisor tried to contact the company and confirmed no answer or details from them supporting her view it was a scam but then proceeded to advise i should contact them .
I have asked for a complaint to be escalated and got to speak to no one. I have been told i have to log a complaint and wait to be contacted. At this point in time o2 are poposing to charge me for this and have not cancelled the charge which is likely to continue.
I'm inclined to request my PAC after many years, refer to Ofcom and the police and simply leave o2.
Any other advice out there?
