Re: Unlocking phone

Jp11 · ‎03-01-2021

Hi can anyone help please I'm trying to unlock my old Samsung Galaxy S6 Edge Plus and I have received my "unlatching" code however the email says if I enter it wrong 3 times the device will be locked, does anyone know what I can do now??

MI5 · ‎03-01-2021

@Jp11

Is it now hard locked, ie have you entered the wrong code 3 times?

Have you had the phone from new and where from?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Jp11 · ‎03-01-2021

Yes I've had it from new and bought it from the 02 shop. I think I must have entered it 3 times but I'm a bit of a techno phobe I'm afraid.

MI5 · ‎03-01-2021

@Jp11

You'll need an MCK code now.

I'll ask @Martin-O2 to see if he can help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Jp11 · ‎03-01-2021

OK thankyou

Martin-O2 · ‎04-01-2021

Thanks for the mention @MI5.

@Jp11 I'll send you a private message so we can go over the details on this one.

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Jp11 · ‎06-01-2021

Hi Martin
Did you get the details I sent you? If so is there any news for unlocking my phone?

Thanks
Jill

Cleoriff · ‎06-01-2021

@Martin-O2?

Veritas Numquam Perit

Martin-O2 · ‎07-01-2021

Thanks for the tag @Cleoriff!

@Jp11 I've replied to your message. It will take a little while to get your unlock code back so I'll be in touch as soon as I hear back from the team.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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