Re: Unlock phone issues

MagsR · ‎16-02-2021

I have a S8 that I purchased. I've just brought a new phone, but wish to give my old phone to my husband who is with EE. I have put his SIM card in my new phone and it works fine. I put it in my S8 and it comes up with a message to Enter SIM card unlock PIN. Which I do and it works fine. It then comes up with another message "SIM network PIN blocked. Enter SIM network PUK." I was told phone needed to be unlocked. I have an unlocking code but it doesn't work. Where / how do I enter the unlocking code?

Anonymous · ‎16-02-2021

Hi, this msg could be because you have entered the wrong unlock code too many times and the network is blocking you.

You will need to contact customer services.

MI5 · ‎16-02-2021

@MagsR

It's hard locked I'm afraid so you'll need an MCK code now.

The only way you'll get this is if @Martin-O2 @LukasB or @TheresaV can help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MagsR · ‎16-02-2021

I've called customer services several times and keep getting passed about without success. Its been going on for a couple of weeks now. I put code in correctly and called 02 when it didn't work. Only to be told it couldn't of been the correct code cause it came within an hour or so when it should take 7 days.

MagsR · ‎16-02-2021

Thanks for the reply. I've called customer services several times and keep getting passed about without success. Its been going on for a couple of weeks now. I put code in correctly and called 02 when it didn't work. Only to be told it couldn't of been the correct code cause it came within an hour or so when it should take 7 days.

MI5 · ‎16-02-2021

Customer service won't know what you are talking about @MagsR

One of our admin will contact you but probably not until tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎16-02-2021

@MagsR The community admin have been tagged. One of them will respond to this thread and send you a Private Message. You will get an email notification that the message has been sent.

I DO NOT WORK FOR O2

MagsR · ‎16-02-2021

Any help is appreciated. Just getting desperate now. I'm having to take my mum to a lot of hospital appointments so needing to get it sorted so I can keep in touch with hubby whilst I'm away.

Bambino · ‎16-02-2021

@MagsR You most likely won't get a response until tomorrow now. We understand your frustration. Try to be patient, if you can. Good luck.

I DO NOT WORK FOR O2

MI5 · ‎16-02-2021

Our community team will do the best they can to help you @MagsR

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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