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Unknown Order

Rob1986
Level 1: Joiner
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on ‎11-08-2023 13:51

on ‎11-08-2023 13:51

I have just received a message saying my order is confirmed. I logged on to my 02 app to find an order named "vas change" and a sim card which is the same as my current sim contract.

 

I haven't ordered anything so am concerned. The order number is NC17111311

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MI5
Level 94: Supreme
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on ‎11-08-2023 13:52

on ‎11-08-2023 13:52

@Rob1986

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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