Understanding bill

[Holly05]

How to put a block on premium messages

[TallTrees · Accepted solution]

Hi there @Holly05 

I think you will need to ask Customer Support

you can contact O2 here if it suits you:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

You can telephone and ask to have a Premium Bar put on your phone also wise to get a direct to phone bill bar stops scamming 

here:

Guide: Coronavirus Community Help and Support 

useful read here:

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Good Luck and best wishes TallTrees

[GordonJ]

Hi can I get help please. Keep saying, go here, go there, I'm lost and really frustrated. I've paid my bill twice my mistake, I sent one and you took one. Can I plz have it refunded. I could do with it. I am very vulnerable and need help. Please reply...

[Bambino]

@GordonJ This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[jonsie]

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm