Unable to see Device Plan on MyO2

[Emlou00]

I had a phone stolen a few weeks ago so I blocked the phone via O2 phone call which removed my device plan from the my O2 app.

I have received a new device and a new sim which is all set up fine.

I am still however unable to see my device plan on the app and am concerned about payments etc.

Any help?

Thanks, Emma

[MI5]

@Emlou00 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Emlou00]

I want to see my device plan on the app not pay bills

[MI5 · Accepted solution]

I'm sure payment management would help you but if you prefer you should contact customer service – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.