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Unable to redeem my 'extra'

James71
Level 1: Joiner
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on ‎06-06-2020 17:13

on ‎06-06-2020 17:13

Have just upgraded to a sim only deal and chose Cafeyn option for my 'extra'. When I try to redeem, I'm prompted to activate the Cafeyn account through Facebook account (which I don't have) or through email and password. Presumably this is the password from my 'My O2' account as I don't yet have one for Cafeyn. I have tried several times, and I know the password is correct as I used it to access the My O2 account earlier today, but apparently it's invalid, and there's no 'forgot password' option. I'm pretty confused, to be honest!
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MI5
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on ‎06-06-2020 17:19

on ‎06-06-2020 17:19

@James71 

You'll need to register for a new account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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James71
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on ‎06-06-2020 17:40

on ‎06-06-2020 17:40

Thanks for the reply, but what new account are you referring to? I can't see any such option when I choose 'redeem now'. I can only activate Cafeyn account through Facebook (not possible for me) or through email address and then password - but I have no idea what password, because my 'My O2' password is definitely not being accepted.
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MI5
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on ‎06-06-2020 19:04

on ‎06-06-2020 19:04

@James71 

https://www.cafeyn.co/uk/authentication/registration ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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James71
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on ‎06-06-2020 20:21

on ‎06-06-2020 20:21

Really appreciate your help MI5. I got there eventually!
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MI5
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on ‎06-06-2020 21:12

on ‎06-06-2020 21:12

You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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