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Level 17: Luminescent
Posts: 1,546
Registered: ‎11-07-2012

Unable to pay off device through MyO2

[ Edited ]

Hi all.

 

According to Aura in the MyO2 app you can pay off your device through the MyO2 app. 

 

Screenshot_20200607_133123_uk.co.o2.android.myo2.jpg

 

This isn't the case as it doesn't let you.

 

Screenshot_20200607_133435_uk.co.o2.android.myo2.jpg

 

So which is it?

 

Do I have to make the phone call? I was hoping I could just do this without having to wait ages on a phone call. 

 

Thanks in advance. 

 

Steve

 

Thanks

Steve
Posts: 98,293
Topics: 762
Registered: ‎14-01-2013

Re: Unable to pay off device through MyO2

@welshsteve76 

I've always understood that you need to contact O2 if you want to pay off your device plan in full.

You can 'Make a Payment' in My O2 but that's all.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 115,332
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: Unable to pay off device through MyO2

@welshsteve76 

Just use your pac And O2 will automatically bill you for what you owe.

It will then be taken by direct debit Guide: How to get your PAC 2019 Update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 17: Luminescent
Posts: 1,546
Registered: ‎11-07-2012

Re: Unable to pay off device through MyO2

Thanks @MI5 will do that. 👍🏻
Thanks

Steve
Level 17: Luminescent
Posts: 1,546
Registered: ‎11-07-2012

Re: Unable to pay off device through MyO2

Hi @MI5 and @Cleoriff , used my PAC as part of the checkout on Tesco Mobile, so all will transfer automatically.  A sad day to be leaving O2, but with my wife moving too, we're going to be saving £30 a month.

 

Will still hopefully be on here posting when I can though.  Everyone's great on here. Best forums around.

Thanks

Steve
Posts: 115,332
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: Unable to pay off device through MyO2

Best regards mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 98,293
Topics: 762
Registered: ‎14-01-2013

Re: Unable to pay off device through MyO2

All the best @welshsteve76 

Carry on posting here wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 17: Luminescent
Posts: 1,546
Registered: ‎11-07-2012

Re: Unable to pay off device through MyO2

[ Edited ]

Thanks @Cleoriff @MI5 

Almost 17 years with O2, but the day has arrived when I move.  My new phone arrived this afternoon.  Will keep posting here when I can

Thanks

Steve
Posts: 98,293
Topics: 762
Registered: ‎14-01-2013

Re: Unable to pay off device through MyO2

Look forward to hearing from you @welshsteve76  wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 115,332
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: Unable to pay off device through MyO2

See you around mate Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)