Unable to make calls or text.

[Mandy777]

Unable to use my mobile to make calls and texts. Please can this be resolved straight away. My bill has been paid. Thank you

[Cleoriff · Accepted solution]

Hi @Mandy777 

You need to call O2 USING SKYPE.  All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Martin-O2]

Hi @Mandy777 are you still having issues making calls and sending texts or are things working now?