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Unable to login to My 02

SapperRE
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Try in to login to My 02 app on android phone . Login repeatedly failed with "user and password do not match" Changed the password and tried again but got the same message.

Tried clearing app cache and the data but still the same message. Have also tried deleting the app and reinstalling but still same message...I can login ok via the website.Thanks

David

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MI5
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@SapperRE 

Contact numbers are here https://www.o2.co.uk/contactus

Some alternatives here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@SapperRE 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SapperRE
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Hi 

Thanks for taking the time to respond but I do not use any of the platforms you mentioned.

I contacted the developers of the app via email but they will not accept any request for support and suggested here....only just signed up to O2 and got my sim today and so far

its one issue after another..perhaps I should have stayed with Voxi.

David

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MI5
Level 94: Supreme
  • 128324 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@SapperRE 

Contact numbers are here https://www.o2.co.uk/contactus

Some alternatives here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
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SapperRE
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Hi

Thanks again , I'm waiting on them to switch my number over and switch on wifi calling . Both promised within 24hrs . I don't want to give them too much to do in one go so I'll take your advice but leave it until tomorrow..thanks for the advice.

David

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