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Unable to log into my account

Micha1995123567
Level 1: Joiner
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Hi I have been unable to log into the 02 app, I have got both my user name and password correct but it says that my o2 is unavible to me at the moment and to wait a few days but the problem has been going on for months 

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pgn
Level 75: Digital Don
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@Micha1995123567 - You and perhaps thousands more, all similarly affected by a software glitch as O2 rolled-out changes to the way MyO2 works at the back end... If you need answers, only option is to contact O2, and the best, if not the most expedient, way is to contact O2's Social Media team on Twitter/X, Facebook or Instagram. Use the ways in the link just below. You may need to nudge them a few times before one of the agents engaged with you, so be persistent - a 3 to 4-day response time is not uncommon.

Note that you may need to change the e-mail address you use for MyO2 due to the issue, so register for a free address from, eg, Gmail, beforehand and give this to O2 to apply to the new account.

Or you can request the original email be released from the original account, and this can then be added to the new account - although this can take up to 28 days, CS aim for this to be completed sooner.

Good luck!

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pgn
Level 75: Digital Don
  • 37018 Posts
  • 237 Topics
  • 1677 Solutions
Registered:

@Micha1995123567 - You and perhaps thousands more, all similarly affected by a software glitch as O2 rolled-out changes to the way MyO2 works at the back end... If you need answers, only option is to contact O2, and the best, if not the most expedient, way is to contact O2's Social Media team on Twitter/X, Facebook or Instagram. Use the ways in the link just below. You may need to nudge them a few times before one of the agents engaged with you, so be persistent - a 3 to 4-day response time is not uncommon.

Note that you may need to change the e-mail address you use for MyO2 due to the issue, so register for a free address from, eg, Gmail, beforehand and give this to O2 to apply to the new account.

Or you can request the original email be released from the original account, and this can then be added to the new account - although this can take up to 28 days, CS aim for this to be completed sooner.

Good luck!

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madasaf1sh
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@Micha1995123567 

 

You will need to speak to o2, as there is no one on this community who can access your account either call them on 202 or 0344 809 0202 or the best way is via social media:  just send them a message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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