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Unable to get to MyO2 to check data balance

LinuxAdvocate
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For the last weel I have had this error message whenever I try to check my data balance on myO2.

I am using Firefox on GNU Linux. (MX19)  Who's daft enough to use windwoes these days?

 

Secure Connection Failed

An error occurred during a connection to mymobile.o2.co.uk. PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

 

If I turn of Ublock origin AND EFF Privacy badger it makes no difference.

I DO NOT want the app! I value privacy which is why I won't use microshaft products.

 

Any support would be welcome. For a telecom company, O2 sure leave a lot to be desired.

 

Thanks

 

Message 1 of 9
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MI5
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@LinuxAdvocate 

It's a known issue.

@TheresaV is looking into it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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TheresaV
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Thanks for the tag @MI5 

 

@LinuxAdvocate Sorry for the inconvenience this caused for you. We are currently looking into this and hopefully will fix it asap. Once we have an update on the situation we will let you know slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 3 of 9
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madasaf1sh
Level 56: Guvnor
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@LinuxAdvocate

You can access your data on your mobile just using the web browser, you dont need to use the App..

Have you tried with any other browser such Konqueror or Chromium, Midori or Opera as I haven't any issues with Debian on my Cosmo or Kali on my laptop??
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 4 of 9
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TheresaV
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Hello again @LinuxAdvocate 

 

I have sent you a private message to get your details to look into this slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 9
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GrahamN
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Hello

 

Has there been any update with this issue?

 

I'm also experiencing the same problem today when accessing the MyO2 website from various devices.

 

I can use the o2 app on my phone to view my remaining data quota, but I just get an error in the app if I try & top up or buy a bolt on.

 

Thanks

GrahamN

Message 6 of 9
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MI5
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Nothing yet @GrahamN 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
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MI5
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@LinuxAdvocate @GrahamN 

Clear browser cache and data and try again as O2 think they have fixed it now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 9
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GrahamN
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Yes, looks like it's working now.

 

Thanks.

Message 9 of 9
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