Unable to download bills via My o2 app

[Luke24]

Has anyone experienced issues downloading a bill via the My o2 app? Pressing 'download bill' gives a loading icon but doesn't actually do anything?

[Cleoriff]

@Luke24 

There are often issues with the app, but you should be able to login to MyO2 using any browser at  https://accounts.o2.co.uk/signin

If browser login works, uninstall the app from your phone, reboot and reinstall,  to see if that helps. Otherwise contact O2 by calling 202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Enlli]

The ability to download seems to be missing on 360 when going through the app