If you are a new customer you'll need to give it a few days @Aaron2009.
If not you will need to contact customer services to reset your account.
You can either call them on 202 or 0344 809 0202 if you are pay monthly, or 4445 if you are pay as you go.
Alternatively you can try messaging using social media - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
