Unable to access MyO2

[Catriona]

Hello I've been unable to access MyO2 account and other O2 pages for several weeks.  I spoke to O2 and they advised there was a problem with the network and it was being looked at.  I am able to sign in but then get a blank page except for a couple of words in the top left hand corner.  I have cleared cache etc. Some of my friends are also having problems logging on.  I can't believe O2 would allow this to contine for so long!  Can someone help as my contract is due to expire!!  Thank you

[Anonymous]

Can you access trough the app on a smartphone?
Have you tried with another browser?

[Cleoriff]

@CatrionaOver the past few weeks this has been a problem for many people.

It hasn't affected me at all. I use Firefox on my PC and Chrome on the My O2 app on my phone

You can try clearing cache etc, or check using another browser as said above

I will mention our community managers here so they can see it's an ongoing problem. @Marjo @Martin-O2 @EmilieT

You may need to ask customer services to reset your account https://www.o2.co.uk/contactus

Welcome to the forum by the way

[MI5]

Don't worry, your contract will not expire. Once you reach the minimum term requirements it moves automatically to a rolling 30 day contract.

[Catriona]

Thank you all so much for your quick responses .  I have tried all your suggestions but unfortunately I'm still unable to get past the sign-in page.  I'll contact customer services again and keep you updated.  🙂   Catriona 

[Marjo]

Hi @Catriona, sorry to hear that you've been having problems accessing My O2. Did you make any progress yet with Customer Service or are you still experiencing these issues? Let us know how you're getting on. I'd love to pass this on to be looked at in more detail if you're still stuck!

Thanks for the troubleshooting/information guys and for tagging us @Cleoriff! 

[Catriona]

Hi Marjo - I have spoken again to customer services who said the issue would be passed to the 'back office' for them to deal with.  So far, I'm still not able to get any further than the 'MyO2' front page.  None of the links on that page work, nor any other links on the O2 website.  I have no problems with any other websites that I normally access.   If it makes any difference, I am accessing the O2 website from Italy at the moment.  

It would be really helpful if you could pass this on to someone who can help.

Many thanks

Catriona

[MI5]

You may have to connect through a uk vpn for the time being.

[Marjo]

Hi @Catriona, I'll drop you a PM here on the forum to get a few additional details and we can get someone to have a look for you. Not sure how much we can do if it's already being looked at as you mentioned, but let's find out.