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Trying to register my correct address for my SIM card

RAW59
Level 1: Joiner
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I have been switched over to O2 sim from my Virgin Media updated package (Ultimate), and O2 could not locate my address on their data base. I have used my daughters nearby address as I was advised to do , so that the sim card could be delivered. This has two problems in that I'm now registered at her address, and it cannot link me into my virgin Media package at the correct address....How am I'm going to resolve this issue....my house has been here since 1902, but is often found under it's name and not it's number, but O2 seem to say that neither can be found. This is both extremely annoying and time consuming, and somehow needs resolution 

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madasaf1sh
Level 76: Forum Legend
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@RAW59 


Blame Royal Fail or Experian who update the Post Code Databases, as that is what o2 use to verify addresses,,, 

 

You need to speak to o2 on 0344 809 0202 or Virgin on 0345 454 1111 and get them to change the address

 

--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,

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madasaf1sh
Level 76: Forum Legend
  • 9835 Posts
  • 53 Topics
  • 2974 Solutions
Registered:

@RAW59 


Blame Royal Fail or Experian who update the Post Code Databases, as that is what o2 use to verify addresses,,, 

 

You need to speak to o2 on 0344 809 0202 or Virgin on 0345 454 1111 and get them to change the address

 

--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
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MI5
Level 94: Supreme
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Registered:

@RAW59 

O2 use Royal Mails database so if it's on there it will be on O2's system.

I'd call back to try again or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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