Trying to get a PAC code

[Jo61]

Why is it impossible to get a PAC code? The text method doesn't work, neither does calling 202. Absolutely hopeless customer service!

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[MI5]

@Jo61 

You can get it in your MyO2 Guide: How to get your PAC [June 2021 Update] 

[Jo61]

I've already tried that using the text service, I just get a message saying something like 'service not available please try again later'

[MI5]

@Jo61 

I didn't suggest the text service.

I said in your MyO2.

MyO2 process:

1. Log into your MyO2. MyO2 sign in 
2. Select the number you want to get the PAC code for.
3. Go to "More" in the nav bar at the top of the page, a drop down menu will appear.
4. Click update your personal details
5. At the bottom of this page is a "Thinking of switching from o2" section
6. Press continue on this section and follow the next steps, (may have to turn off your ad blocker). and you should get your PAC code if you have multiple devices through my o2.

[Jo61 · Accepted solution]

Apologies, I didn't read your message properly. Followed your instructions and I've now got my PAC code. Thank you for your help!

[MI5]

You're welcome