Trouble tracking and finding my order :/

[Izziewhiz1998]

I've ordered a new phone Monday for it to be delivered today (Wednesday 08.07.2020) but I can't find my order in my recent orders? I only have a reference number?? is it because I didn't have an account before ??

[Cleoriff · Accepted solution]

Hi @Izziewhiz1998 

You will get an email when your order has been dispatched. You will then be able to track it

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

It may well be out of stock.

You need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support