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Travel inclusive zone - free or not? My o2 pages "£6 a day when used"

SimOnlycustomer
Level 1: Joiner
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Hi all, just seeking clarity on the terms of the travel inclusion zone. I appear to have it on my tariff but it then says it costs £6 a day when used. Screenshot below from my own o2 page. Guidance/advice welcome as always. Going to Australia later in the year and this would make life a lot easier. Cheers.

SimOnlycustomer_0-1682525551507.png

 

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MI5
Level 94: Supreme
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@SimOnlycustomer 

In that case, you have to pay the £6 a day.

The "free" refers to it being a free bolt on to add, but not free when used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@SimOnlycustomer 

It depends which bolt on you have showing in your MyO2.

O2 Travel is £6.00 a day.

O2 Travel Inclusive is free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SimOnlycustomer
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Hi, the screenshot was of my bolt on in my own Myo2 page.

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MI5
Level 94: Supreme
  • 147706 Posts
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Registered:

@SimOnlycustomer 

In that case, you have to pay the £6 a day.

The "free" refers to it being a free bolt on to add, but not free when used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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