Track my order

[Monicafonf]

Good morning, I have purchased a phone an a new sim (I’m a new customer at o2), I have received a confirmation email of my order (but not that it was dispatched just yet). I am having some issues logging in and when I’m able to do it my order doesn’t appear in the web. I’m waiting to any change or update in my emails to not call cs as I know it’s not really an urgent issue but anyone had the same situation? Thanks!

[Cleoriff]

@Monicafonf 

You will get an email when it's dispatched. You can then track it

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

[O2Stacey]

Hi @Monicafonf 

You will be notified when the order has been dispatched. Here is a link to the help and support page with advice on how to track your order. https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Hope this helps

Stacey  

[Monicafonf]

How much time does it usually take to get dispatched?