Touch ID

Furzul · ‎05-08-2018

I have a iPad and iphone8. However, I cannot get the touch ID to work very well on either. It works for a couple of times then reverts back to the PIN. I have deleted and reinstalled the app on both the iPhone and iPad several times, but each time, after a couple of logins using Touch ID it reverts back to requesting the PIN. Any ideas?

Cleoriff · ‎05-08-2018

Hi @Furzul

I haven't got an iPhone etc but have checked the Apple forums etc and found this, which may give you a fix for the problem

https://www.imobie.com/support/how-to-fix-touch-id-not-working-on-ios-devcies.htm

Hope it helps and welcome to the forum

Veritas Numquam Perit

Furzul · ‎05-08-2018

Thank you for the reply. I will give it a go when I have a few minutes.

Cleoriff · ‎05-08-2018

Ok. Let us know how you get on @Furzul

Veritas Numquam Perit

MI5 · ‎05-08-2018

Which app are you referring too?
It could be something in the app settings that needs adjusting or other could just be a bad app.
Does touch id work OK for everything else such as unlocking etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎05-08-2018

Not seeing any issues in myo2 on my iPhone 8

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎05-08-2018

Just looking for clarification from OP that it is the MyO2 app Adam, as many people post in this section by default.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-08-2018

Yes I actually requested a move to Apple section after I posted. I would think about 40% of new members tend to post in here in error....:smileywink:

Veritas Numquam Perit

Furzul · ‎05-08-2018

It is the my O2 app that I am talking about. There is nothing wrong with the iPhone or iPad. Touch ID works fine for everything except my O2 app.

MI5 · ‎05-08-2018

Thanks for confirming @Furzul so this is maybe something @Martin-O2 or @EmilieT could feedback to O2 to see if they are aware of any issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Clarification on Bolt on and O2 Travel