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Topped up

Demileigh
Level 1: Joiner
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I have topped my phone up £15 but hasn’t took to my balance help
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Demileigh
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Got a message saying iv topped up but my balance is 0 why??
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MI5
Level 94: Supreme
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@Demileigh 

Your top up credit is exchanged for allowances. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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