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olatosik30
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hello, my mobile number is xxxxxxxxxxx and my mail address is xxxxxxxxxx**Personal info** . Right now on my O2, i’ve got 10£ but i topped it up for another 10£. So it should be 20£ but it still shows 10£ despite the fact that these money disappear from bank account. I wonder what might be the reason? Thank you Aleksandra Tosik

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

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pgn
Level 64: Magistrate
  • 24754 Posts
  • 178 Topics
  • 754 Solutions
Registered:

Hi @olatosik30 - please edit your post (the little drop-down arrow just above and on the right) to remove your phone number from this public forum.

2 things: are you sure you 'topped-up' the right phone number? And the Top-up will be removed on the same date every month, to cover your next month's in-tariff data, calls and texts, leaving your account down by £10 (in your case) on that date.

If neither answer above is satisfactory, you will have to call 4445 around 08:15 this morning for more details from O2 - nobody here in the forum can access your account.

Guide How to Top Up (PAYG) 

(Flagged for mod to remove mobile number).

Good luck!

O2CommunityAwardNotCS




O2 Social Media
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View solution in original post

Message 2 of 2
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pgn
Level 64: Magistrate
  • 24754 Posts
  • 178 Topics
  • 754 Solutions
Registered:

Hi @olatosik30 - please edit your post (the little drop-down arrow just above and on the right) to remove your phone number from this public forum.

2 things: are you sure you 'topped-up' the right phone number? And the Top-up will be removed on the same date every month, to cover your next month's in-tariff data, calls and texts, leaving your account down by £10 (in your case) on that date.

If neither answer above is satisfactory, you will have to call 4445 around 08:15 this morning for more details from O2 - nobody here in the forum can access your account.

Guide How to Top Up (PAYG) 

(Flagged for mod to remove mobile number).

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 2
127 Views