Solved: Top up

Kleki · ‎22-11-2019

I buy voucher to my O2 i top up the SIM and after i dont have any one Pound what's happend ?

MI5 · ‎22-11-2019

Your top up money is exchanged for allowances, so depending on your tariff, you will now have an amount of calls, texts and data.

O2 | Contract free tariff changes - New bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Kleki · ‎22-11-2019

why i lost all my account money

MI5 · ‎22-11-2019

@Kleki

Your top up money is exchanged for allowances, so depending on your tariff, you will now have an amount of calls, texts and data.

O2 | Contract free tariff changes - New bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Martin-O2 · ‎27-11-2019

Hey @Kleki did you have any more questions around this one?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Top up

Phone number transfer

Roaming outside eu

mobile data

My O2 app

Warning re extra costs when trying to access menta...