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Level 1: Joiner
Posts: 2
Registered: ‎07-12-2019
Accepted Solution

Top up

Hello, I've just toped up two times for 15 pound and i got nothing. Where is my pounds? Because I have been charged from my debit card for 30 pounds, my monthly plan is bundle 15pounds, so i want to get back 15 and get my bundle
Posts: 116,760
Topics: 575
Solutions: 16,216
Registered: ‎04-04-2012

Re: Top up

@Justasjanulis19 

This is not customer service, sorry.

Check your balance again now it's had some time to update http://www.o2.co.uk/myo2 and if you still don't have your credit and allowances, give customer service a call to find out why Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 33: Firestarter
Posts: 7,133
Registered: ‎03-08-2018

Re: Top up

Hi there, welcome to the o2 community forum.
Hope you can see your credit soon on your myo2 account
@Justasjanulis19


Community Manager
Posts: 7,607
Registered: ‎18-02-2016

Re: Top up

Did you speak to customer services @Justasjanulis19 and if so were they able to help you track down your missing credit? 

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