cancel
Showing results for 
Search instead for 
Did you mean: 

Top up

Justasjanulis19
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Hello, I've just toped up two times for 15 pound and i got nothing. Where is my pounds? Because I have been charged from my debit card for 30 pounds, my monthly plan is bundle 15pounds, so i want to get back 15 and get my bundle
Message 1 of 4
1,193 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Justasjanulis19 

This is not customer service, sorry.

Check your balance again now it's had some time to update http://www.o2.co.uk/myo2 and if you still don't have your credit and allowances, give customer service a call to find out why Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
1,175 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Justasjanulis19 

This is not customer service, sorry.

Check your balance again now it's had some time to update http://www.o2.co.uk/myo2 and if you still don't have your credit and allowances, give customer service a call to find out why Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
1,176 Views

TallTrees
Level 49: Rootin' Tootin' 
  • 10652 Posts
  • 118 Topics
  • 344 Solutions
Registered:
Hi there, welcome to the o2 community forum.
Hope you can see your credit soon on your myo2 account
@Justasjanulis19


HAPPINESS IS BEE SHAPED

Message 3 of 4
1,114 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Did you speak to customer services @Justasjanulis19 and if so were they able to help you track down your missing credit? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
1,037 Views