Solved: Top up balance

Lucy26 · ‎29-07-2023

Hi,

I put in a new sim and selected "top up"on my account. Paid £10 and got a receipt saying I'd topped up £10, but my balance is showing as £0?

Why is that?

Thank you

jonsie · ‎29-07-2023

Your credit is taken in exchange for allowances every month

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎29-07-2023

Your credit is taken in exchange for allowances every month

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-07-2023

@Lucy26

O2 help page here Big Bundles | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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