Time to port out

[Sy]

Hey folks as my contract is ending and I'm lossing my 30% discount it time to move back to giffgaff and use some of the credit I have waiting for me.

I will be porting out however I need some advice.

I took out my contract on 16/07/2018 so I would have thought it ends on 15/07/2020 except on my O2 under upgrades it tells me the contract ends on 15/06/2020

Can I PAC out before the 15/06/2020 and just pay my monthly bill on that day? Or do I need to wait a month untill the 15/07/2020 to PAC out so not to incur extra cost/have to pay for a month once I've left?

My monthly bill is £25.05 and I requested a PAC via texting 65075, it said it estimates charges of £27.80 if I left now.

[MI5]

@Sy 

PAC out whenever you want. O2 will bill you to the end date of your contract and produce the final bill when your number ports.

[Sy]

But when is the end of my contract?

[Sy]

Either the 15th June is my last bill and I'll be charged until then or its the 15th July, I don't want to pay for a month I've not been able to use because I've left early. And I don't want to stay a month longer than the contract either.

[jonsie]

Text INFO to 85075

[MI5]

@Sy 15/06 is 24 months from when you started.

[Sy]

£27.62 it says which seems random, as it should be a £25.05 bill, not sure what it's estimating for.

Still a P20 Pro for £25 a month hasn't been bad haha

[Sy]

Elsewhere on the O2 app it says my contract ends 14/07/2020

[MI5]

@Sy 

It's a random amount because it's calculating 1 month and a few days.

It is assuming you are going to leave today.

[Sy · Accepted solution]

Solution should not have been set, it didn't answer the question I asked.

Also "15/06 is 24 months from when you started." Is incorrect.

I've checked myself and I have to pay until 15/07/2020 despite under upgrade options the app saying 15/06/2020 so I will PAC out just prior to 15/07/2020 rather before 15/06/2020 to ensure I get full use out of what I'm paying for like I said the intention was.