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Tarriff

DavidMad
Level 1: Joiner
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on ‎15-11-2020 21:10

on ‎15-11-2020 21:10

Hi I've changed my tariff to unlimited data usage... The lady said it's starts from today... But it hasn't... Can someone fix this please
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MI5
Level 94: Supreme
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on ‎15-11-2020 21:15

on ‎15-11-2020 21:15

@DavidMad 

No one here can fix it.

It will most likely update overnight when the systems update but if not you'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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on ‎18-11-2020 10:22

on ‎18-11-2020 10:22

Hi @DavidMad , how are you today? Did your data allowance update in the end? It would be great to hear back from you slight_smile

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